Customer cancellations
You may request cancellation before the order is packed or handed to the courier.
For Placed and Confirmed orders, cancellation is submitted as a request — the order is cancelled only after our team approves it.
Once the order is packed or shipped, cancellation is no longer available. You may then refer to our Return & Refund Policy for eligible cases after delivery.
How to cancel
Signed-in customers: open the order from your account and use Request cancellation while the status is Placed or Confirmed.
Guest checkout: after placing an order you stay signed in for that browser session and can use the same controls. Later, use Find your order (order number + checkout email or mobile) at /orders/find, or set a password with that email on Sign in to access all orders.
You can also write to support@luvsweet.co with your order number and reason. Requests are processed during business hours (Mon–Sat, 10:00–18:00 IST).
Refunds on cancelled orders
If a prepaid order is cancelled successfully before shipment, the refund is marked pending and initiated to the original payment method, usually within 5–7 business days.
Refunds are initiated only after the cancellation request is approved.
COD orders that are cancelled before shipment do not require a payment refund.
Cancellations by LuvSweet
We may cancel an order in cases such as stock unavailability, pricing errors, suspected fraud, payment failures, or serviceability issues.
If we cancel an order after payment, a full refund of the amount paid will be initiated.
Partial cancellations
Partial item cancellations may be supported depending on order status and inventory. Shipping charges already calculated for the original order may be adjusted at our discretion.