Who we are
This Privacy Policy explains how LuvSweet Foods Private Limited (“LuvSweet”, “we”, “us”) collects and processes personal data when you use www.luvsweet.com, our apps, or related customer support channels.
Registered office: Silvio Heights, Panaji, Goa - 403001, India. Contact: support@luvsweet.co.
Information we collect
Account & contact details: name, mobile number, email address, and optional business details such as GSTIN.
Order & delivery details: shipping and billing addresses, order history, payment status (we do not store full card details; payments are processed by our payment partner).
Usage data: device/browser information, pages viewed, and cart activity to improve the shopping experience.
Support communications: messages you send via email, WhatsApp, or contact forms.
How we use your information
To create and manage your account, process orders, arrange delivery, and provide customer support.
To send order updates, invoices, and service-related messages.
To personalise offers, improve our website, and prevent fraud or misuse.
To comply with applicable Indian laws, tax, and accounting requirements.
Sharing of information
We may share necessary data with trusted partners such as payment gateways, logistics providers, SMS/email service providers, and analytics tools — only for fulfilling services you requested.
We do not sell your personal information.
We may disclose information if required by law, regulation, legal process, or to protect our rights and customers.
Cookies & similar technologies
We use cookies and similar technologies to keep you signed in, remember cart preferences, and understand site performance.
You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.
Data retention & security
We retain order and account data for as long as needed to provide services and meet legal obligations.
We use reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.
Your choices
You may request access, correction, or deletion of your personal data by emailing support@luvsweet.co, subject to legal retention requirements.
You may unsubscribe from marketing emails using the link in those messages. Transactional messages related to orders will still be sent.
Updates to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision.