Our promise
We want you to love every LuvSweet order. If something is wrong with your delivery, we will help put it right quickly.
Eligible returns
You may request a return/replacement if:
- You received a damaged, defective, or expired product
- You received the wrong item or incorrect variant
- The package was missing items shown on your invoice
Return window
Please raise a return request within 7 days of delivery.
Requests raised after 7 days may be accepted only at our discretion for quality issues.
Non-returnable cases
Returns are generally not accepted when:
- The product seal is broken or the pack has been substantially used (except for verified quality defects)
- The product was stored improperly after delivery
- The return reason is a change of mind after opening food products, unless required by applicable law
- Proof of issue (photos/videos) is not provided when requested
How to request a return
Email support@luvsweet.co with your order number, product details, reason for return, and clear photos.
Our team will review the request and share next steps, including pickup instructions where applicable.
Refunds & replacements
Approved cases may be resolved by replacement, store credit, or refund to the original payment method.
Prepaid refunds are typically initiated within 5–7 business days after approval and pickup/verification. Banks may take additional time to reflect the credit.
For Cash on Delivery orders, refunds (if approved) may be issued via bank transfer or UPI after you share valid payout details.